Our Approach and Research Methods

Our approach to our social planning includes:

• a program logic framework for guiding and checking on lines of enquiry;
• analysis of the direct and indirect task environment;
• stakeholder analysis;
• demographic analysis;
• participatory action research methodologies, including collaborative reflection techniques;
• skilled communication that nurtures engagement and co-operation between stakeholders;
• a multi-disciplinary team of skilled and experienced consultants; and
• a Customer Service Plan.

Our research methods include:

• semi-structured interviews (face to face and telephone);
• focus group discussions;
• training or consultation workshops;
• public meetings;
• pen and paper, online and telephone surveys;
• mind-mapping;
• problem tree/solution tree analysis;
• quantitative and qualitative analysis; and
• recommendations grounded in the wisdom and experience of stakeholders