Completed Projects

Evaluation and Audit

Mornington Peninsula Shire: Evaluation of the PenBus Transport Service (2013-2015)

This three year evaluation is focused on the extent to which the provision of a bus service from Rosebud to Monash University’s Clayton Campus and from Hastings to the Chisholm Institute Campus at Rosebud enhanced the access to education and employment of students, apprentices and job-seekers from Frankston and Mornington Peninsula.

Whitehorse City Council: Review of the On Call Service (2013)

This explored the nature and extent of resident need for an after- hours, On Call service, and the economical and efficient options available for meeting this. The consultation included interviews with Council staff and with the Home and Community Care Managers from inner and outer municipalities in each of the Melbourne Metropolitan Regions.

Frankston City Council: The Local Impacts of Poker Machine Gambling (2013)

This involved the exploration of the cohorts vulnerable to gambling, the dynamics behind their gambling activities, the impact of this on their lives, those of their family and the wider community and the identification of the harm minimization activities possible in collaboration with local services. The research included a literature review, a demographic analysis of the municipality, semi- structured interviews with Council staff, those working in Community Service Organisations and service providers including health, justice and emergency relief; Listening Post activities at neighbourhood events and structured phone interviews.

Commonwealth Respite and Carelink Centre Southern Region: (CRCCSR) Evaluation of the Support for Older Carers Program (2011-2012)

This 13,000 word report covered the services accessed by older carers, the extent to which these met their needs, the outstanding concerns and the options for satisfying these available through the Home and Community Care programs in the ten Local Government Areas of the Southern Metropolitan Region . The methodology involved the conduct of semi-structured interviews with CRCC staff, service providers and principally clients, regarding levels of satisfaction with the current programs and suggestions for the future to guide planning.

Access Care Southern: Evaluation of the Case Management Services (2012)

This 7,000 word report covered consumer assessments of the value of the various roles provided by their case managers. The methodology included a survey of clients and/or their carers, semi-structured interviews of a representative sample of clients who have not completed surveys, and a focus group discussion for feedback and to verify findings.

Sport and Recreation Victoria, Department of Planning and Community Development:
Evaluation of the State-wide Active Places Project (2011-2012)

This 82,000 word report covered an analysis of the demographic context of a sample of Phase II project sites across the Melbourne Metropolitan Area, and regional Victoria, the validity of the objectives, the utility of the various processes used, the partnerships developed and operated, the outcomes for program participants and participating organisations, a cost benefit analysis and recommendations for Phase III. The methodology included demographic analysis, interviewing, the construct of benchmarks and of a survey instrument, focus groups from eight sample projects across Victoria.

Commonwealth Respite and CareLink Centre, Southern Region (CRCCSR): Program Evaluation
Outer Eastern Primary Care Partnership, Victorian Government Department of Health: Evaluation of the Impact of Indigenous Cultural Respect Training model in the Outer Eastern Metropolitan Region (2010-2011)

This 18,000 word evaluation report covered the changes due to the pilot training program over a twelve month period in the knowledge and attitudes to Aboriginal clients of allied health staff in mainstream health organisations, and the changes in organisational culture,. It also covered the value of the train the Trainer Program. The role involves review of training workshops, and the methodology for the process and summative evaluations included surveys, semi-structured interviews, focus groups.

Inner East Primary Care Partnership, Victorian Government Department of Health: The Problem Gambling Initiative: The nature of the referral pathways between family support and gambling support services (2010)
Victorian Government Department of Planning and Community Development: Evaluation of the Strategic Partnerships of two Transport Connections Projects - The City of Casey and Cardinia Shire, and the Yarra Ranges (2010)
Eastern Drug and Alcohol Service: Family Inclusive Service Provision in Alcohol and Other Drugs in the Eastern Metropolitan Region of Melbourne (2009)
Department of Human Services, Southern Metropolitan Region: Evaluation of the Brotherhood of St Laurence Ageing Carer Respite and Circles of Support Pilot Project (2009)
Department of Human Services, Southern Metropolitan Region: Findings Report- The Provision of Respite to Carers of People with a Disability in the Southern Metropolitan Region (2009)
Department of Planning and Community Development: Evaluation Workshop for the Yarra Connect Transport Project (2008)
Association of Neighbourhood Houses and Learning Centres: Assessment of Occasional Child Care Programs in Neighbourhood Houses in Victoria (2008)

Community Needs Assessment

Frankston City Council: The Local Impacts of Poker Machine Gambling (2013)

This involved the exploration of the cohorts vulnerable to gambling, the dynamics behind their gambling activities, the impact of this on their lives, those of their family and the wider community and the identification of the harm minimization activities possible in collaboration with local services. The research included a literature review, a demographic analysis of the municipality, semi- structured interviews with Council staff, those working in Community Service Organisations and service providers including health, justice and emergency relief; Listening Post activities at neighbourhood events and structured phone interviews.

Kingston City Council: Scoping the Transport Issues in Kingston (2013)

This explored the provision of transport, the sites of transport poverty, the cohorts affected, by age, ability, culture and disadvantage and the priority solutions of residents. The research involved the planning with Council of face to face consultations with Council Business Units, Council Advisory Groups and groups of mothers with preschoolers, carers of the aged or of people with a disability; Listening Post activities at supermarkets and bus and railway stations, and interviews with other Councils with innovative transport solutions to the types of challenges experienced in Kingston.

Commonwealth Respite and Carelink Centre Southern Region: (CRCCSR) Evaluation of the Support for Older Carers Program (2011-2012)
Glen Eira Analysis of Glen Eira consumer need for post secondary education (2011)

The 13,000 word report covered analysis of the stakeholders, the characteristics of likely users, the gaps between current programs and programs of interest to users, opport6unities for partnerships and collaborations, and the processes that could enhance these. The methodology included demographic analysis, a survey, semi-structured interviewing and the conduct of focus groups.

Mornington Peninsula Shire: Development of the business case and plan for the Education and Employment Access Project (2011-2012)

The 22,000 business case covered a demographic analysis of post secondary school cohorts in the metropolitan and rural contexts of Mornington Peninsula Shire, the education and employment options available to young people, the barriers to accessing these options and the business case for pilot charter bus services to address these barriers. The methodology included close collaboration with traffic engineers, TrafficWorks, and extensive interviewing of regional and local government personal, informants from relevant tertiary and secondary educational institutions and welfare organisations.

Wellsprings for Women Inc: Analysis of the Needs of Women in the Communities of Greater Dandenong and Casey (2010)
Department of Human Services, Southern Metropolitan Region: Findings Report- The Provision of Respite to Carers of People with a Disability in the Southern Metropolitan Region (2009)
Casey City Council: Assessment of the Need for Translation and Interpreting Services from Casey City Council (2009)
Knox City Council: Stud Park Social Environment Assessment (2008)
Knox City Council: Mountain Gate Social Environment Assessment (2008)
Victorian Regional Neighbourhood House Networks: Professional Development workshop on tools for Neighbourhood Houses for community development. (2008)
Boroondara City Council: Review of the Counselling and Support Needs of Families with Children of Primary School Age in the City of Boroondara (in association with the Borderlands Co-operative (2006))
Knox City Council: Boronia Social Environment Assessment (2005)
Frankston City Council: Access and Equity Issues Paper (2005)

Demographic Analysis

Frankston City Council: The Local Impacts of Poker Machine Gambling (2013)

This involved the exploration of the cohorts vulnerable to gambling, the dynamics behind their gambling activities, the impact of this on their lives, those of their family and the wider community and the identification of the harm minimization activities possible in collaboration with local services. The research included a literature review, a demographic analysis of the municipality, semi- structured interviews with Council staff, those working in Community Service Organisations and service providers including health, justice and emergency relief; Listening Post activities at neighbourhood events and structured phone interviews.

Frankston City Council: The Local Impacts of Poker Machine Gambling (2013)

This involved the exploration of the cohorts vulnerable to gambling, the dynamics behind their gambling activities, the impact of this on their lives, those of their family and the wider community and the identification of the harm minimization activities possible in collaboration with local services. The research included a literature review, a demographic analysis of the municipality, semi- structured interviews with Council staff, those working in Community Service Organisations and service providers including health, justice and emergency relief; Listening Post activities at neighbourhood events and structured phone interviews.

Kingston City Council: Demographic Analysis for the Southlands/Frankston/Dandenong Cycling Link Project (2011-2012)

The 19,000 word report covered a demographic analysis of the suburbs clustered around current gaps in the Priority Bicycle Routes (PBR) by age, housing tenure, workforce participation, income, occupation type and trends in journeys to work 2001-2006 and calculations of the numbers of people likely to shift their mode of transport to work to bicycle by 2016 if the gaps in the PBR were closed.

Glen Eira Analysis of Glen Eira consumer need for post secondary education (2011)
Mornington Peninsula Shire: Development of the business case and plan for the Education and Employment Access Project (2011-2012)
Wellsprings for Women: Community Need for Non-formal Education in the Cities of Greater Dandenong and Casey (2007)
Frankston City Council: Access and Equity Issues Paper (2005)

Strategic Planning

Outer Eastern Primary Care Partnership, Victorian Government Department of Health: Evaluation of the Impact of Indigenous Cultural Respect Training model in the Outer Eastern Metropolitan Region (2010-2011)
Wellsprings for Women Inc: Analysis of the Needs of Women in the Communities of Greater Dandenong and Casey (2010)
Wellsprings for Women: Community Need for Non-formal Education in the Cities of Greater Dandenong and Casey (2007)
Knox City Council: Review of Family Support and Community Education Unit (2006)

Health Planning

MonashLink Community Health Service: Community Consultation Regarding Services to Support Effects of Problem Gambling in the Ashwood Chadstone Neighbourhood Renewal Area. (2010)
Knox City Council: Community Health and Wellbeing Strategy 2009-2013: Target Qualitative Research (2010)
Knox City Council: The Community Health and Wellbeing Strategy 2009-2013- A Targeted Consultation of Stakeholders (2009)

Disability

Commonwealth Respite and Carelink Centre Southern Region: (CRCCSR) Evaluation of the Support for Older Carers Program (2011-2012)
Access Care Southern: Evaluation of the Case Management Services (2012)
Commonwealth Respite and CareLink Centre, Southern Region (CRCCSR): Program Evaluation
Department of Human Services, Southern Metropolitan Region: Evaluation of the Brotherhood of St Laurence Ageing Carer Respite and Circles of Support Pilot Project (2009)
Department of Human Services, Southern Metropolitan Region: Findings Report- The Provision of Respite to Carers of People with a Disability in the Southern Metropolitan Region (2009)
Casey City Council: MetroAccess Information Guide (2006)
Casey City Council: Statistical Profile of Disability in the City of Casey (2006)
Frankston City Council: Disability Issues Paper (2005)

Volunteering

Knox City Council: Volunteering in the City of Knox (2007)
Community Houses Association of the Outer Eastern Suburbs: Volunteering in the Community Houses and Learning Centres in the Outer Eastern Suburbs (2007)
Japara Neighbourhood House Inc: Staff Mediation (2013)

This involved a review of the relevant literature, discussions with management, individual interviews with relevant staff, the provision of a summary of these to the relevant staff, discussion on ways forward that were comfortable to each, the development of a Reflection Sheet and Statement of Agreement, signed at a very amicable final meeting with the relevant parties.

Staff Mediation

Japara Neighbourhood House Inc: Staff Mediation (2013)

This involved a review of the relevant literature, discussions with management, individual interviews with relevant staff, the provision of a summary of these to the relevant staff, discussion on ways forward that were comfortable to each, the development of a Reflection Sheet and Statement of Agreement, signed at a very amicable final meeting with the relevant parties.

Gambling

Submission Writing

City of Casey/ Cardinia Shire: Submission for DPCD's Innovation Fund- Transport a Neighbour Ride-sharing Project (2012)
MonashLink Community Health Service: Preparation of Submission for the Disordered Eating Service (2011)
MonashLink Community Health Service: Preparation of an Expression of Interest regarding the prevention of crime through addressing problems with alcohol and other drugs (2010)

Chronological List of Completed Projects

Mornington Peninsula Shire: Evaluation of the PenBus Transport Service (2013-2015)
Whitehorse City Council: Review of the On Call Service (2013)
Kingston City Council: Scoping the Transport Issues in Kingston (2013)
Japara Neighbourhood House Inc: Staff Mediation (2013)
Frankston City Council: The Local Impacts of Poker Machine Gambling (2013)
Kingston City Council: Demographic Analysis for the Southlands/Frankston/Dandenong Cycling Link Project (2012).
City of Casey/ Cardinia Shire: Submission for DPCD’s Innovation Fund- Transport a Neighbour Ride-sharing Project (2012)
Commonwealth Respite and Carelink Centre Southern Region: (CRCCSR) Evaluation of the Support for Older Carers Program (2012)
Access Care Southern: Evaluation of the Case Management Services (2012)
Sport and Recreation Victoria, Department of Planning and Community Development: Evaluation of the State-wide Active Places Project (2011-2012)
Glen Eira Analysis of Glen Eira consumer need for post secondary education (2011)
Mornington Peninsula Shire: Development of the business case and plan for the Education and Employment Access Project (2011-2012)
Commonwealth Respite and CareLink Centre, Southern Region: Program Evaluation (2010-2011)
Outer Eastern Primary Care Partnership, Victorian Government Department of Health: Evaluation of the Impact of Indigenous Cultural Respect Training model in the Outer Eastern Metropolitan Region (2010-2011)
MonashLink Community Health Service: Preparation of Submission for the Disordered Eating Service (2011)
Inner East Primary Care Partnership, Victorian Government Department of Health: The Problem Gambling Initiative: The nature of the referral pathways between family support and gambling support services (2010)
MonashLink Community Health Service: Preparation of an Expression of Interest regarding the prevention of crime through addressing problems with alcohol and other drugs (2010)
Victorian Government Department of Planning and Community Development: Evaluation of the Strategic Partnerships of two Transport Connections Projects - The City of Casey and Cardinia Shire, and the Yarra Ranges (2010)
Knox City Council: Community Health and Wellbeing Strategy 2009-2013: Target Qualitative Research (2010)
MonashLink Community Health Service: Community Consultation Regarding Services to Support Effects of Problem Gambling in the Ashwood Chadstone Neighbourhood Renewal Area. (2010)
Wellsprings for Women Inc: Analysis of the Needs of Women in the Communities of Greater Dandenong and Casey (2010)
Association of Neighbourhood Houses and Learning Centres, Victoria: Facilitation Services for Victorian Networks meeting (2010)
Eastern Drug and Alcohol Service: Family Inclusive Service Provision in Alcohol and Other Drugs in the Eastern Metropolitan Region of Melbourne (2009)
Department of Human Services, Southern Metropolitan Region: Evaluation of the Brotherhood of St Laurence Ageing Carer Respite and Circles of Support Pilot Project (2009)
Department of Human Services, Southern Metropolitan Region: Findings Report- The Provision of Respite to Carers of People with a Disability in the Southern Metropolitan Region (2009)
Casey City Council: Assessment of the Need for Translation and Interpreting Services from Casey City Council (2009)
Knox City Council: The Community Health and Wellbeing Strategy 2009-2013- A Targeted Consultation of Stakeholders (2009)
Department of Planning and Community Development: Evaluation Workshop for the Yarra Connect Transport Project (2008)
Knox City Council: Stud Park Social Environment Assessment (2008)
Knox City Council: Local Government Practice for Cross Departmental. Place based and Life Cycle Level Planning (2008)
Knox City Council: Mountain Gate Social Environment Assessment (2008)
Association of Neighbourhood Houses and Learning Centres: Assessment of Occasional Child Care Programs in Neighbourhood Houses in Victoria (2008)
Victorian Regional Neighbourhood House Networks: Professional Development workshop on tools for Neighbourhood Houses for community development. (2008)
Knox City Council: Volunteering in the City of Knox (2007)
Community Houses Association of the Outer Eastern Suburbs: Volunteering in the Community Houses and Learning Centres in the Outer Eastern Suburbs (2007)
Wellsprings for Women: Community Need for Non-formal Education in the Cities of Greater Dandenong and Casey (2007)
Casey City Council: MetroAccess Information Guide (2006)
Casey City Council: Statistical Profile of Disability in the City of Casey (2006)
Knox City Council: Review of Family Support and Community Education Unit (2006)
Boroondara City Council: Review of the Counselling and Support Needs of Families with Children of Primary School Age in the City of Boroondara (in association with the Borderlands Co-operative (2006))
Department of Victorian Communities: The Development of a Strategic Plan to Strengthen Volunteering and Civic Participation in the EMR of Melbourne (2006)
Knox City Council: Boronia Social Environment Assessment (2005)
Frankston City Council: Disability Issues Paper (2005)
Frankston City Council: Access and Equity Issues Paper (2005)

Samples of Project Work

The links provided here are to examples of Springboard's work that have been published or posted on the websites of the contracting organisations.
Wellsprings for Women: Community Need for Non-formal Education in the Cities of Greater Dandenong and Casey (2007)   Download PDF
Association of Neighbourhood Houses and Learning Centres: Assessment of Occasional Child Care Programs in Neighbourhood Houses in Victoria (2008)   Download PDF